ZNB TRAVEL | Methods of filing complaints or consumer complaints
The ZNB Travel Agency operates in Croatia with an aspiration to present the Croatian medical knowledge, natural resources and treatment possibilities. Croatia offers many natural resources, unique in this part of the Europe such as natural water resources, spa and rehabilitation treatments.
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Methods of filing complaints or consumer complaints

In accordance with Article 6 of the Law for Providing Services in Tourism Industry (NN 130/17) and Article 10 of the Consumer Protection Act (NN 41/14, 110/15), we would like to inform our customers that customer complaint on the quality of our services or products may be submitted:

Directly at the Agency

  • Via mail to the following address: 114. brigade 12, Split, Hrvatska
  • Via following fax number: +385 21 558 555
  • Via e-mail: zana@znb-travelagency.hr 

The customer is obliged to cooperate with the Agency in good faith to remove the causes of the complaint and to provide all relevant documentation needed for resolving the complaint.

When filing the complaint in writing, please provide the following information:

  • First name and last name of the customer 
  • Customer’s address
  • Customer’s telephone

We guarantee that all personal information provided in the complaint will be archived according to the General Data Protection Regulation and will not be used for any other purposes.

The response to your complaint will be provided in writing within 15 days of the receipt of the complaint.